Hurricane Map
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air%2520conditioner%2520charging%2520ref

WELCOME !

 

How Can We Help?

Marble Surface

Knowledge Base

TYPE QUESTION:

Service

How does diagnostic appointments work?

Diagnostic Form CALENDAR REVIEW / SELF-SCHEDULING / SELECT AVAILABILITY PRIOR DEPOSIT: Schedule a diagnostic / troubleshooting appointment Receive repair and/or installation quotes during or after diagnostic visit Messaging & general communication to the team & office



Why is my system cycles on and off too frequently? My furnace shows error code 33 or 13

- Please check your air filter in your house. The filter/s are located either at furnace or return(intake) grille/s. Make sure there is only one filter in the same return air duct.
 -- Please check all air vents are open. If more than 10 % of your air vents are closed, your HVAC system will not work properly. - Any standard 1” filter can last up to 3 months. Any other filter/s that are thicker than 1” can generally last more than 3 months. Always check its specification for recommended replacement period. If you have pets, please consider replacing it more often.



How do I pay for my service calls?

Credit card payments are accepted. Invoice email will be sent based upon the quote or scope of work involving diagnostics, repairs, maintenance & warranty visits. Payable via credit card & bank transfer



Install

How long does installation take?

Depending on scope of work, roughly: Furnace - 1 to 3 days Duct work - 2 to 5 days AC - 2 to 4 days
Contact us for more details.



Permits

How long does it take to receive permits?

Depending on the scope of work & buidling/planning department: 2-3 weeks (building department) 1-3 weeks (planning department)



Office

What is the best way to contact us?

Text Number: 650-360-9337



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ROUGH RESPONSE RATES:

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MESSAGE US FORM​ - (PRIORITY)

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Within 24-hour response rate 

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Between 9AM - 4PM / within 1-4 hours

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TEXT OFFICE​ - (FAST RESPONSE!)

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1-2 days business days  

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Between 9AM - 4PM / within 1-4 hours

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EMAIL OFFICE​ 

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1-2 days business days

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CALL OFFICE

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Missed Call - 1 to 2  business days

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(Priority for Active Jobsites)

customer support

text 650-360-9337

APPOINTMENT // ARRIVAL TIME WINDOW

We will arrive within 2-hours upon the start time of the appointment.

Thank you!